Reference

How ajo69 Handles Your Personal Information

Your privacy matters to us — not as a legal formality, but as part of how we run your account day to day.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and device data transparencyIndonesia-region data handling
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ajo69 How ajo69 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply encryption across account login, session activity and payment flows. Your credentials are never stored in plain text. Cookies on ajo69 are used to maintain your session and remember your preferred wallet — so if you deposited last time via GoPay, the flow picks up from there next visit. Players in Depok or Denpasar access the same secured account environment as anyone else on the platform. We review our data practices when payment partners or local regulations change.

Data Encryption

Account credentials, session tokens and payment references are encrypted in transit and at rest. We do not store raw DANA, OVO or GoPay wallet PINs on our systems at any point.

Cookie Use

We use cookies to keep your session active and remember your last wallet choice. You can clear or block cookies through your browser settings, though some account features may not work without them.

Data Retention

We keep your account data for as long as your account is active and for any additional period required by local law. Once retention obligations end, data is deleted or anonymised.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where local law permits. Contact support via live chat or email to start the process.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to correct something on your account, our support team handles these requests directly. You can reach us through live chat from inside your account dashboard, or by email — both channels are monitored and your request will be acknowledged. For wallet-linked queries involving DANA, OVO or GoPay, include your registered phone number so we can locate your account quickly.

Live Chat Open your account dashboard and tap the chat icon. Available for data requests, account queries and wallet-linked privacy concerns from your ajo69 account.
Email Support Send your data access or deletion request by email. Include your registered account name and the wallet type — DANA, OVO or GoPay — you use for deposits.
Account Settings Some data preferences — like communication opt-outs and cookie settings — can be managed directly inside your account settings without contacting support.

Privacy Policy Questions We Get Asked

These are the questions we hear most often about how your data is handled at ajo69. If yours is not here, reach us through live chat or email and we will get back to you directly.

We collect your name, contact details and the payment method you register — DANA, OVO or GoPay. We also log your device type, IP address and session activity for security purposes.

No. Wallet data is shared only with the payment processor needed to complete your transaction. We do not sell or transfer your DANA, OVO or GoPay data to unrelated third parties.

Reach our support team via live chat inside your account or by email. Include your registered name and wallet type. We will locate your records and respond to your request directly.

Yes. You can request deletion of your personal data where local law permits. Some records may need to be retained for a legal or regulatory period before full deletion is possible.

We use session cookies to keep you logged in and preference cookies to remember your last wallet choice, such as GoPay. You can block cookies in your browser, but some account features may be affected.

Retention periods depend on local law and our payment partners' requirements. Once those obligations are met, we delete or anonymise your data. Contact support for a specific retention timeline on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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